Refund Policy

Our Policy Ensures Respect for Time—Yours and Ours.

To maintain fairness and availability for all our clients, Divine Grace by Liz has adopted the following cancellation, no-show, and refund policies:

 

1. Cancellations

Cancellations must be made with at least 24 hours’ notice prior to the scheduled appointment time. Appointments canceled with less than 24 hours' notice will incur a $50 late cancellation fee.

 

2. No-Shows
Clients who do not show up for a scheduled appointment without notice will be charged 50% of the service fee.Repeat no-shows may require prepayment to book future services.

 

3. Late Arrivals

Arriving more than 20 minutes late may result in reduced treatment time or rescheduling, with applicable fees.

 

4. Deposits

Some services require a deposit to secure your appointment. Deposits are non-refundable and will be applied toward your final service cost.

 

5. Rescheduling

You may reschedule once without penalty, provided it is done 24 hours in advance.

 

6. Refunds

Due to the nature of our medical aesthetic services, all treatments, packages, and deposits are non-refundable. Refunds will not be issued for services rendered, missed appointments, or dissatisfaction with results. We provide thorough consultations to ensure clients are fully informed prior to receiving treatment. Retail products may be exchanged only if unopened and returned within 7 days of purchase with the receipt. No refunds on opened products.

 

We appreciate your cooperation in respecting our policies, which help us serve every client with the attention and care they deserve. For questions, please contact us at info@divinegracebyliz.com